Explore Your Home Loan Possibilities

Getting a mortgage should fit your life.

We sit down and really get to know you. We answer your questions and ask some of our own so we can best understand your unique situation. And, unlike most lending companies, we house our underwriting, processing, closing and funding departments all under one roof to simplify and accelerate the mortgage process. The result is a loan that’s simple, fast, convenient and specifically tailored to you and your investment.

Services

Purchase & Refinances options available. A variety of loan options including: Conventional Loans, FHA Loans, VA Loans, Jumbo Loans, Construction/1X Close Loans, Renovation Loans, Down Payment Assistance Loans, Doctor Loans and other Portfolio products. Most loans closed with First United are kept and serviced with our servicing side.

About

With several years in the mortgage industry, Kelsey brings more than just knowledge to the mortgage experience. She brings enthusiasm, dedication and a competitive edge. She has a strong background and track record of success in customer service, teamwork and leadership. Her main focus is to provide her clients and business partners with a caring, informative and efficient mortgage experience. Kelsey’s clients walk away from closing feeling cared for as if they were a friend or family member. She prides herself on customer service and brings a culture of kindness to any transaction.

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Kelsey was born in Houston and raised in The Woodlands, Texas. A native of her hometown, she graduated from The Woodlands High School while participating in track & field, softball, and travel softball. In high school, Kelsey was named a Softball State and National Champion, an ESPN-Rise captain while obtaining academic honors. She then reached her goal of obtaining an athletic and an academic scholarship to play softball in college at McNeese State University and was named a Division I Academic All-American. After 16 years of playing competitive softball, she hung up her cleats and received a Bachelor of Business Administration (B.B.A.) degree, Magna Cum Laude. In her spare time, Kelsey enjoys traveling, spending time with friends and family, cooking and watching/playing sports. She enjoys trying new things and also enjoys the “simple things” in life. She wed Djuro Majstorovic, from Belgrade, Serbia in 2017.

The Process

What should you expect out of this mortgage process? The Mortgage process is frequently described as confusing, convoluted and difficult. While loans can certainly entail some hard work, they are not as daunting as they seem. Below you will see the process lined out with detailed information. I want my clients to know what they can expect so we can move throughout this process quickly and efficiently.

Application

Information

Here you will submit your information (typically online) for a credit check. I always ask my clients to submit their income and asset documentation up front.

Expected Time: 12-24 business hours. A member of my team or myself will contact you within the next 12-24 business hours to discuss your loan application details. The loan application itself should only take about 20 minutes.

Condition Gathering

Information

Once the Underwriter sends the loan approval, there will be a list of conditions that come along with it in order to obtain Final Approval. Your loan processor or I will send out these conditions to you. Please work on obtaining them as soon as possible. The sooner we get them, the better! Some conditions may be 3rd party items to which you are not responsible for or have any control over. Once the buyer conditions (your items) and the 3rd party conditions are gathered, your loan processor will submit the file for Final Approval.

Expected Time: Varies. This step will vary depending on when buyer & 3rd party returns items needed. 5-6 business days is average for this part.

Prequalification

Information

Once I have reviewed a completed loan application, borrower documents and a credit report, I will issue a prequalification letter to your realtor and/or builder sales agent. This will let them know I have reviewed your information and believe your loan will close off of that information.

Expected Time: 24-48 hours.

Final Approval / Clear to Close (CTC)

Information

Once the Underwriter gives Final Approval (meaning no more items needed), your file will transition to the closing phase. A Loan Closer will be assigned and they will start working with the title company on the final numbers.

Expected Time: 24-48 hours.

File Activation

Information

Once your contract is accepted, I will pair it with your loan file. This essentially activates the loan file which triggers our compliance side since there is now a physical address paired with your loan application. This is the part where the heaviest lifting comes into place. Here is when our company sends you disclosures to eSign, documents to ink-sign, and the 3rd party items are ordered. 3rd party items include: Appraisal, Homeowners Insurance, Verifications of Employment, IRS Transcripts, etc. I will also go over rate-locking options within a few days of this part. I will also send you an updated estimate reflecting your cash to close as it pertains to this transaction, your decisions and how you want the loan to be set up. Everything we do will be estimated off this figure.

Expected Time: 3-4 business days.

Closing Disclosure CD Sent to Borrower to eSign

Information

This preliminary Closing Disclosure is sent to the borrower(s) 3 business days prior to your loan closing. All days count towards the 3 day rule except Sunday. Please be sure to eSign this document, regardless of correctness. Many times, this CD is not entirely balanced because the title company has not received HOA information back yet or other miscellaneous items.

Expected Time: 3 business days before your closing.

Processing

Information

A processor will start to work on your file and request any additional items from you that could be needed in order to prepare the file for Underwriting. He or she will order any additional 3rd party items that are unique to this transaction. Please be sure to communicate promptly and provide the processor any information they are asking for.

Expected Time: 2-3 business days.

Final CD Sent to Borrower

Information

1 day before your closing, the Title Company & our Closing department will balance. This means they have come to an agreement that every cost and credit match and that the Closing Disclosure is now final. Once this happens, I or a member of my team will send this document to you. Please keep for your records and review it, as the Escrow Officer does not always have time to review this CD with you at the closing table. Once you receive this Final CD, please go to the bank and get your cashier’s check made out to the Title Company (or wire to the title company) in the amount on the bottom of page 1. This amount should be extremely close to your estimated on your cash to close we have been discussing throughout the course of your loan. Except now, the final CD will reflect the final cash to close amount. 98% of all my closings have a lower cash to close amount because we have estimated conservatively at worst-case scenario throughout the process together. I find it’s always better to overestimate than underestimate.

Expected Time: 1 business day before your closing.

Underwriting

Information

Once the processor finishes his or her review, they will submit to a member of our Underwriting staff. Your file will be fully reviewed by an Underwriter and a loan decision will be granted and usually conditional based on how much work is remaining to be done on the loan.

Expected Time: 2-3 business days.

Closing

Information

This is where you bring your cashier’s check made out to the Title Company (or wire to the title company) in the amount on the Final CD. Both you and your spouse will need to be present, regardless of who is on the loan in its entirety. Please be sure you bring a valid, unexpired, Government-issued ID.

Expected Time: 45 minutes – 1.5 hours. This varies upon the wiring, Escrow officer, title company, and overall flow of the transaction.

The Process

What should you expect out of this mortgage process? The Mortgage process is frequently described as confusing, convoluted and difficult. While loans can certainly entail some hard work, they are not as daunting as they seem. Below you will see the process lined out with detailed information. I want my clients to know what they can expect so we can move throughout this process quickly and efficiently.

Application

Information

Here you will submit your information (typically online) for a credit check. I always ask my clients to submit their income and asset documentation up front.

Expected Time: 12-24 business hours. A member of my team or myself will contact you within the next 12-24 business hours to discuss your loan application details. The loan application itself should only take about 20 minutes.

Prequalification

Information

Once I have reviewed a completed loan application, borrower documents and a credit report, I will issue a prequalification letter to your realtor and/or builder sales agent. This will let them know I have reviewed your information and believe your loan will close off of that information.

Expected Time: 24-48 hours.

File Activation

Information

Once your contract is accepted, I will pair it with your loan file. This essentially activates the loan file which triggers our compliance side since there is now a physical address paired with your loan application. This is the part where the heaviest lifting comes into place. Here is when our company sends you disclosures to eSign, documents to ink-sign, and the 3rd party items are ordered. 3rd party items include: Appraisal, Homeowners Insurance, Verifications of Employment, IRS Transcripts, etc. I will also go over rate-locking options within a few days of this part. I will also send you an updated estimate reflecting your cash to close as it pertains to this transaction, your decisions and how you want the loan to be set up. Everything we do will be estimated off this figure.

Expected Time: 3-4 business days.

Processing

Information

A processor will start to work on your file and request any additional items from you that could be needed in order to prepare the file for Underwriting. He or she will order any additional 3rd party items that are unique to this transaction. Please be sure to communicate promptly and provide the processor any information they are asking for.

Expected Time: 2-3 business days.

Underwriting

Information

Once the processor finishes his or her review, they will submit to a member of our Underwriting staff. Your file will be fully reviewed by an Underwriter and a loan decision will be granted and usually conditional based on how much work is remaining to be done on the loan.

Expected Time: 2-3 business days.

Condition Gathering

Information

Once the Underwriter sends the loan approval, there will be a list of conditions that come along with it in order to obtain Final Approval. Your loan processor or I will send out these conditions to you. Please work on obtaining them as soon as possible. The sooner we get them, the better! Some conditions may be 3rd party items to which you are not responsible for or have any control over. Once the buyer conditions (your items) and the 3rd party conditions are gathered, your loan processor will submit the file for Final Approval.

Expected Time: Varies. This step will vary depending on when buyer & 3rd party returns items needed. 5-6 business days is average for this part.

Final Approval / Clear to Close (CTC)

Information

Once the Underwriter gives Final Approval (meaning no more items needed), your file will transition to the closing phase. A Loan Closer will be assigned and they will start working with the title company on the final numbers.

Expected Time: 24-48 hours.

Closing Disclosure CD Sent to Borrower to eSign

Information

This preliminary Closing Disclosure is sent to the borrower(s) 3 business days prior to your loan closing. All days count towards the 3 day rule except Sunday. Please be sure to eSign this document, regardless of correctness. Many times, this CD is not entirely balanced because the title company has not received HOA information back yet or other miscellaneous items.

Expected Time: 3 business days before your closing.

Final CD Sent to Borrower

Information

1 day before your closing, the Title Company & our Closing department will balance. This means they have come to an agreement that every cost and credit match and that the Closing Disclosure is now final. Once this happens, I or a member of my team will send this document to you. Please keep for your records and review it, as the Escrow Officer does not always have time to review this CD with you at the closing table. Once you receive this Final CD, please go to the bank and get your cashier’s check made out to the Title Company (or wire to the title company) in the amount on the bottom of page 1. This amount should be extremely close to your estimated on your cash to close we have been discussing throughout the course of your loan. Except now, the final CD will reflect the final cash to close amount. 98% of all my closings have a lower cash to close amount because we have estimated conservatively at worst-case scenario throughout the process together. I find it’s always better to overestimate than underestimate.

Expected Time: 1 business day before your closing.

Closing

Information

This is where you bring your cashier’s check made out to the Title Company (or wire to the title company) in the amount on the Final CD. Both you and your spouse will need to be present, regardless of who is on the loan in its entirety. Please be sure you bring a valid, unexpired, Government-issued ID.

Expected Time: 45 minutes – 1.5 hours. This varies upon the wiring, Escrow officer, title company, and overall flow of the transaction.

Testimonials

"

We were walked through the whole process step by step which made it so smooth. Kelsey was always available for advice and questions. This was the easiest part of the house-buying process!

– Addison

"

5 Stars! Kelsey was easy to work with and always replied promptly to communications (even texts). She did a good job clearly explaining some of the more complicated aspects of the loan and taxation process and has continued to be helpful even after the loan was completed.

– Greg

"

Kelsey was a pleasure to work with in buying our new home. Kelsey went above and beyond to get us in our new home. We really appreciated Kelsey staying in constant communication to let ya know where we were in the process and was always available to answer all our questions.

– Beau

Contact Us

Contact

Kelsey Majstorovic
kelseym@firstunitedbank.com
Office: 832-823-7325
Cell: 832-257-4442
First United Bank NMLS #400025

Office Hours

Monday 9-5pm
Tuesday 9-5pm
Wednesday 9-5pm
Thursday 9-5pm
Friday 9-5pm
Saturday & Sunday are variable by phone